Conversational interfaces were once only seen in movies. Now, this technology is a reality that helps businesses transform how they interact with customers.

Conversational user interfaces let you talk to computers using everyday language. Instead of clicking buttons, browsing websites, or learning code, you simply type or speak what you want, and the computer does it. That’s really cool.

But how is this technology helping businesses?

Well, in this blog post, we’ll discuss seven examples of conversational interfaces in action. You’ll see how this technology can improve efficiency, boost customer satisfaction, and grow your business.

What is a conversational user interface?

Communication is what makes us human. It lets us share ideas, build relationships, and work together. From cave paintings and the printing press to the internet, we’ve always found better ways to communicate and exchange ideas.

Conversational interface is the next step, allowing us to communicate with machines using natural language. This started back in the 1960s with the first chatbot named ELIZA. Today, advances in natural language processing (NLP) and machine learning have made conversational interfaces more powerful.

For example, you can ask your voice assistant about the weather, chat with a company’s chatbot to check product prices, and prompt your AI assistant to write a poem for you. And it’s just the beginning.

But how do they work? Conversational user interfaces work by processing your input using Natural Language Understanding (NLU) to grasp the meaning and intent behind your words. They can remember past requests, making interactions smoother.

Once the system gathers the needed information, it uses Natural Language Generation (NLG) to respond in human language. Besides, machine learning helps these systems improve and become more natural with time.

Now, let’s look at some of the coolest conversational UI examples.

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Top 5 conversational interface examples

1. Personal assistant in cars

Now you can talk to your car, thanks to voice assistants. This intelligent conversational interface helps you make calls, play music, get directions, and even control features like turning down the air conditioning without taking your eyes off the road.

So now you don’t have to fumble with buttons or your phone while driving, which means more safety. Some voice assistants can even crack jokes or tell you a story, making your drives more interesting.

Consider this conversational interface example, the Mercedes-Benz MBUX, which offers human-like interactions to drivers. You can control the infotainment system with your voice, touch, or hand gestures. It adapts to your needs and provides personalized help, such as showing the route home.

Other brands like BMW, Hyundai, and Tesla also have personal assistants. Since these assistants get better with time, we can expect an entirely new level of personalized and safe driving in the coming days.

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2. AI sales agent for websites

This conversational interface example can make any website talk. It’s called AI Nav, and it’s an AI sales agent for businesses.

AI Nav appears as a search bar at the bottom of the website, where users can easily type their queries and get hyper-personalized responses. This way, users can easily find what they need- answers, case studies, or products- without wasting time browsing and reading cluttered web pages.

The conversational interface also guides visitors through processes like booking appointments or completing transactions. It responds just like humans, which makes it engaging and interesting to chat with.

AI Nav can collect leads by asking strategic lead-capture questions and help you find more selling opportunities. Besides, it can speak 155+ languages, so your business can seamlessly support international customers.

3. Chatbot in education

Conversational interfaces also make good virtual tutors. Instead of just reading textbooks or attending lectures, students can engage with chatbots to clarify concepts, get personalized feedback, and practice their skills in a conversational way.

Take the conversational interface example of Duolingo, a language learning platform. Duolingo’s chatbot provides personalized reviews to help learners understand their mistakes. The bot has an Explain My Answer option that tells the learner why their answer was right or wrong.

What’s more, the Duolingo bot lets learners practice real-world conversation in different scenarios, such as discussing vacation plans or going furniture shopping. Learners also get personalized feedback and tips for future conversations.

With these intelligent conversational user interfaces, learning will be more effective and interesting.

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4. Virtual assistant in banks

Banking has become easy all because of virtual assistants. Now, you can access banking services anytime, anywhere, without visiting a branch or waiting for a call.

You can simply chat with the virtual assistant to check your account balance, learn the transaction history, pay a bill, or report a lost or stolen card. AI assistants can analyze your spending habits, provide insights into your budget, and offer personalized tips on saving money.

A good example of this conversational interface is Eno. It’s Capital One’s chatbot that works 24/7 to answer questions and manage your account. 

Eno tracks your account activity and alerts you of unusual transactions to help you protect your money. It also lets you manage your spending and subscriptions to help you improve your finances.

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5. Chatbot in healthcare

Chatbots are making healthcare more accessible and personalized. They let medical centers provide round-the-clock support to patients, even when clinics and offices are closed.

These bots can check symptoms to provide patients with instant medical information and guidance. Chatbots also help patients book appointments, get test results, and stay on track with their medication routines.

Besides, chatbots improve access to health information on issues people typically don’t like to discuss.

Consider this conversational interface example: Healthily.

This health tracker app provides users with a chatbot to check symptoms, get personalized health information, and be more aware of their health. This way, people can actively improve their habits and well-being.

6. AI search engines

AI search engines are completely transforming our search experience. Now, you don’t have to go through a list of links to find the answer to your queries. You can simply type or speak your requests, and the AI search engines will give you relevant and personalized answers within seconds.

For example, Perplexity AI is one of the best AI search engines with a chatbot-like interface. If you search “how to increase online sales,” Perplexity AI will understand the intent behind your query, scan hundreds of top business blogs, gather valuable insights, and then present you with summarized information in a conversational way.

It links to original sources, helping you verify the information. You can ask more questions about the results, and Perplexity will provide detailed explanations. It’s like chatting with an intelligent friend who knows everything. Isn’t that cool?

7. AI Assistants for productivity

Personal assistants are interesting conversational user interface examples. You can use them to finish time-consuming tasks within seconds and be more productive. They are like your live conversation partner, whom you can carry in your pocket or with your smartwatch.

For example, Meta AI is a recently launched AI assistant that uses GenAI technology to help you with various tasks. You can ask questions to find quick answers, learn something new, solve a problem, or research topics. You can also generate creative images or upload a picture to ask questions related to it.

Built with Meta Llama 3, this technology makes conversations with machines easy and smooth regardless of the user’s language. You will find Meta AI on WhatsApp, Facebook Messenger, and Instagram.

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Why are businesses using conversational interfaces?

In the above five examples of conversational interfaces, you saw how this technology is raising the bar. But why are businesses across industries so serious about using this technology? Here are some reasons:

• Increased engagement: Conversational interfaces can talk just like humans, making the conversations more natural, engaging, and memorable.
• Personalization: Conversational interfaces give personalized responses based on customer data and preferences. This boosts customer satisfaction and increases their lifetime value. 
• Cost savings: By automating routine tasks like answering FAQs and scheduling appointments, companies can reduce the load on their support teams. This means lower operational costs.
• Superhuman capabilities: Conversational interfaces can work 24/7 and talk in multiple languages, helping businesses support global customers around the clock.
• Sales opportunities: These interfaces can capture quality leads, answer product questions, and promote your products, boosting business revenue.

In a world where consumers want things fast and personalized, conversational UI is becoming a necessity for businesses of all sizes.

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Future of conversational user interface

The conversational user interface is the future. A report predicts that the global conversational AI market is expected to grow at a CAGR of 24.9%, from USD 13.2 billion in 2024 to USD 49.9 billion by 2030. That’s a significant growth.

Advanced computer vision and voice recognition technologies will make talking to machines more natural and smooth. Conversational UI will better understand our languages, emotions, and surroundings to provide more personalized responses. They would develop more human-like qualities like empathy and will use a combination of text, sound, visuals, and touch for a more immersive experience.

Another report predicts that there will be over 244 million personal assistance robots worldwide by 2030 to help us with our day-to-day household tasks. Not only this, but we will also have robots in manufacturing, healthcare, agriculture, education, customer service, etc., to increase efficiency and reduce costs.

Businesses will use conversational interfaces for sales and better support customers. We will see smart sales agents and personalized websites that will provide a VIP experience to the customers.

Conversational interface solution for your business

If you’re looking for an advanced conversational interface solution to transform your business, Chatsimple’s AI Nav can be a good option.

This is a smart AI sales agent that lives on your website and provides personalized responses to your visitors’ queries. It promotes your products, captures leads, books more sales meetings, and closes sales while engaging visitors in conversations.

You can easily train AI Nav within 5 minutes. The dashboard is user-friendly. And it can be integrated with other platforms like Gmail, WhatsApp, and Facebook Messenger.

No wonder, over 25,000 businesses trust Chatsimple’s conversational interface. Visit this page to learn more about AI Nav.