The Customer

Connecta Recife is the go-to municipal portal for both residents and tourists in Recife, Brazil. Offering over 600 services, it’s designed to make accessing city information, public services, and event details as seamless as possible. But as its popularity grew, so did its challenges.

The Challenge

Being the central hub for city information comes at a price: an overwhelming number of inquiries. From event schedules to public service details, the Connecta Recife team faced a daily flood of questions. The manual process of responding not only slowed down response times but also stretched their resources thin. Staff found themselves stuck in reactive roles, unable to focus on driving new initiatives for the city.

The Solution

To address these challenges, Connecta Recife turned to Chatsimple AI Agent. This conversational AI platform took over handling citizen inquiries 24/7, providing personalized, real-time responses. It also captured valuable insights from interactions, enabling the team to continually refine and improve services.

The Results

1. Enhanced Citizen Experience

• Handled over 300 citizen inquiries weekly with ease.
• Delivered instant, 24/7 responses, ensuring no one was left waiting.
• Used citizen feedback to fine-tune interactions, making each experience better than the last.

2. Improved Operational Efficiency

• Freed up staff to focus on proactive initiatives, like developing new city programs.
• Leveraged chat insights to understand citizen needs and create truly impactful services.

What This Meant for Connecta Recife

For Connecta Recife, the shift to AI wasn’t just about answering questions faster—it was about creating a smarter, more citizen-friendly experience. By offloading routine inquiries to Chatsimple AI, their team could focus on what they do best: building a better city for everyone.

This transformation turned their municipal portal into more than just an information hub. It became an intelligent, engaging platform that connects the city with its people in ways that are personal, efficient, and impactful.