Stuck deciding between Chatsimple and CustomGPT? Both AI solutions help businesses improve automation, efficiency, and customer experiences. Both offer no-code AI agent builders with flexible pricing options.

But how exactly can these AI agents help your business? Which one suits your needs better? How do they compare with each other? Well, this post has all the answers. We’ve compared Chatsimple and CustomGPT side by side to help you pick the right AI solution for your business.

Chatsimple vs. CustomGPT: Choose the best AI agent for your business

While we’re proud of what Chatsimple offers, we’ve done an unbiased comparison of the two platforms based on their use cases, features, customization options, security, pricing, etc.

1. Use cases

Chatsimple offers a smart AI agent for websites that automates inbound sales and support. The agent:

• Supports your website visitors with accurate, personalized responses and hands over the conversations to human agents when needed.
• Recommends personalized products based on visitors' needs to help them make instant purchasing decisions
• Qualifies leads by asking personalized questions, captures valuable lead data, and saves it automatically to your CRM.
• Promotes your products and encourages visitors to book sales meetings.
• Crafts personalized email drafts whenever a lead is captured for instant follow-up.
• Supports global audience with its ability to speak and understand 175+ languages.

CustomGPT offers an AI agent for websites that can automate the majority of customer support tasks. The agent:

• Provides accurate and instant responses to customer queries to reduce wait times.
• Supports your visitors with clear and personalized answers that lead to more conversions.
• Helps you onboard new hires by delivering personalized training, tracking progress, and providing feedback.
• Improves information retrieval by helping your team instantly access accurate insights from your company's internal data.
• Acts as an AI-powered site search tool that can provide natural and relevant results to visitors looking for information.
• Speaks 93 languages to enhance global support.

2. Modes of interaction

Chatsimple's AI agent can interact through human-like voice as well as text responses. The ability to listen and talk like humans makes the AI agent super engaging and irresistible. With the voice AI feature, the agent invites visitors to start conversations, listens to their needs, recommends products, and closes sales 3x faster.

On the other hand, CustomGPT's AI agent only supports text-based interactions.

3. Customizations

Chatsimple lets you fully customize your AI agent to make it consistent with your brand. You can:

• Change the agent’s name, voice, welcome messages, background colors, conversation starters, and sound effects.
• Set the agent's role and personality (professional, sarcastic, friendly, playful) by writing prompts.
• Access all the agent conversations and improve any particular answer using the Improve Response option.

CustomGPT also offers many customizations to let you align the agent with your specific needs. You can:

• Change the avatar, background image, and color.
• Add starter questions, custom message ending, error message, and "I don't know the answer" message.
• Define the agent persona by specifying the qualities like response style, tone of voice, personality, language, etc.

4. AI models

Chatsimple supports multiple advanced AI models like GPT o1-mini, Claude 3.5 Sonnet, GPT-4o, Llama 3.1, etc. You can easily select a model based on your specific speed and accuracy requirements.

Similarly, CustomGPT also supports AI models like GPT-4o, Claude 3 Sonnet, GPT-4 Turbo, etc.

5. Integrations

Chatsimple provides the following integration options:

• Connect the agent to your website by adding the provided code snippet.
• Direct integrations with WhatsApp, Instagram, Messenger, and Gmail.
• One-click integrations with HubSpot, Pipedrive, Zoho, and Salesforce.
• Connect it to tools like Zapier, Google Tag Manager, etc.

On the other hand, CustomGPT doesn't provide many direct integrations, but you can connect it to:

• CRM tools, WhatsApp, Messenger, Slack, etc., via Zapier.
• Your website by simply adding the provided embed code.
• Various other platforms through API integration.

6. Security

Chatsimple ensures the highest levels of security and privacy. It complies with SOC 2, CCPA, and GDPR regulations.

Similarly, CusomGPT also promises data security by complying with GDPR and SOC 2 guidelines.

7. Industries

Although Chatsimple's AI agent can be customized for organizations in any industry, it’s effective for B2B SaaS, B2C SaaS, finance, e-commerce, consulting, real estate, professional services, etc.

CustomGPT's AI agent is best suited for organizations in education, technology, healthcare, e-commerce, public sector, manufacturing, pharmaceuticals, biotechnology, etc.

8. Pricing

Chatsimple pricing plans:

• Free: 50 monthly response credits, one AI agent, unlimited time
• Pro: 6,000 monthly response credits, three AI agents, $79/month
• Business: 50,000 monthly response credits, 10 AI agents, advanced features, $479/month

CustomGPT pricing plans:

• Free: All the premium features for 7 days
• Standard: 1000 queries per month, 10 custom agents, $89/month
• Premium: 5000 queries per month, 100 custom agents, $449/month

Some recently added features of Chatsimple

We at Chatsimple keep improving our AI sales agent by adding new features. Here are some of the recent updates:

• The AI agent answers the meaning of any highlighted text on your website to increase clarity.
• The agent helps visitors find the right content by recommending videos, case studies, blog posts, etc.
• The agent lets visitors download relevant files in PDF, TXT, DOC, or CSV formats.
• With the multilingual voice AI feature, the agent can fluently speak 175+ languages.

Pick the AI agent that fits your goals

AI agents are changing how businesses function. Whether you're a small business owner or a part of an enterprise, the right AI agent solution can improve sales, efficiency, revenue, customer experience, and brand image while saving costs.

You should choose CustomGPT if you want to support your website visitors with accurate and instant responses. The agent can reduce wait times and deliver a pleasurable customer experience while freeing up your team.

Choose Chatsimple if you want to increase inbound sales while supporting your website visitors. The agent can not only answer customer queries through human-like voice responses but also recommend personalized products, collect qualified leads, and book sales meetings. This can help you achieve your sales targets and increase customer lifetime value. Sign up for a free trial today.