Growing your business becomes easy with the right AI chatbot. They can automate customer support, capture leads, and boost sales, increasing the efficiency and profitability of your business.

But choosing the right chatbot service provider isn’t easy. Two popular options you’ll come across are Chatsimple and Chatbase. Both offer impressive features, but which one is the best fit for your business?

In this post, we’ll give you a clear and fair comparison of Chatsimple and Chatbase. We’ll look at their features and aspects like ease of use, customization options, security, dashboards, pricing, and more to help you decide.

Chatsimple vs. Chatbase: What are they capable of?

Chatsimple is an advanced AI sales agent that engages with your website visitors 24/7 and turns them into your customers. It understands each visitor’s needs, tracks past conversations, and provides personalized, accurate, and helpful responses.

The AI agent recommends the right case studies, videos, and products to help visitors make quick decisions. The best part? It helps you achieve business goals like qualifying and capturing leads, booking meetings, increasing upsells and cross-sells, improving conversions, and so on.

Top features of Chatsimple’s AI sales agent:

• Voice AI: Engages visitors with real-time voice responses, making your website more interactive. Check out this video to understand how it listens, understands, and speaks just like humans.
• Qualified lead generation: Asks strategic questions, qualifies the lead, and collects valuable customer information without being intrusive. It also has a customizable lead form that captures contact details. When a lead is captured, you get an email reminder.
• Meeting booking: Integrated with Calendly, Chatsimple allows visitors to book meetings instantly via the chat window.
• Personalized follow-ups: Crafts personalized email drafts based on conversations with leads, which you can review and send instantly.
• Live chat: Handovers the chat to your human agents when needed. Similarly, a human agent can proactively step in and take over the chat from the AI agent.
• Contextual conversations: Auto-generates more contextual questions related to what the visitor is already asking to boost engagement.
• Seamless integrations: Connects with CRM tools like HubSpot, Zoho, Pipedrive and Salesforce, as well as messaging platforms like WhatsApp, Instagram, and Messenger. All valuable lead information, contact details, and even entire conversations are recorded into your CRM automatically.
• Multilingual support: Speaks 175+ languages. The voice feature detects and switches to the customer’s preferred language in real time.
• Business goals: Drives conversations toward specific goals, such as scheduling meetings, watching a demo video, directing to a page, etc.
• AI models: Supports advanced AI models like GPT o1-mini, Claude 3.5 Sonnet, GPT-4o, Llama 3.1, etc.

So, Chatsimple not only makes your existing customers happy but also attracts new customers and grows your revenue. Check out this case study to understand how Chatsimple’s AI agent helped Gallery Vision automate customer support, collect 1,000+ new leads per month, and convert 70% of leads.

On the other hand, Chatbase offers a simpler AI chatbot that engages with website visitors and automates customer support. It answers FAQs and customer queries with relevant and concise responses, reducing the workload on support teams. You can also use the bot to assist employees with internal queries, such as HR or IT-related issues.

Top features of Chatbase’s AI chatbot:

• Accurate and personalized responses: Delivers relevant answers to customer queries.
• Lead collection: Captures contact details like name, email, and phone number using a contact form.
• Temperature control: Lets you adjust the creativity and predictability of chatbot responses.
• Response comparison: Allows you to compare chatbot outputs from different AI models to find the best fit for your business.
• Integrations: Connects with Slack, Zapier, WhatsApp, Instagram, Facebook Messenger, etc.
• Multilingual support: Understands over 80 languages.
• AI models: Supports models like GPT-4o, Claude 3.5 Sonnet, Gemini 1.5 Pro, and others.
• Agentic actions: Autonomously performs tasks like sending message to a Slack channel or booking available slots from your calendar.

In the following sections, we’ve compared Chatsimple and Chatbase based on six key criteria to help you choose the best fit for your business.

1. Ease of use

Chatsimple’s AI sales agent is super easy to set up (no coding required). You can create your AI agent within five minutes with a few clicks. To train it, you just provide your website URL, sitemap, files, or text commands. You can also add FAQs and answers. Once trained, you can embed it on your website by simply pasting the code into your website’s HTML file.

Similarly, Chatbase’s AI chatbot can be trained using documents, website URLs, or sitemaps. You can also connect it with Notion and add questions and answers. Finally, you can embed the bot on your website by using the provided code.

2. Customizations

Chatsimple offers extensive customization options to control how your AI agent appears and behaves. You can edit the agent’s name, add welcome or popup messages, customize fonts and colors, add conversation starters, and enable sound effects.

Chatsimple also allows you to create a contact form with customizable fields. Watch this video to understand how the agent can collect work emails.

You can add specific commands to make the AI agent speak your brand. For example, you can make it humorous or positive to enhance engagement. Besides, you can access all the agent conversations, see the sources of the agent’s response, and enhance its answers using the “Improve Response” feature.

Chatbase also lets you customize the chatbot’s initial message, footer text, theme, message color, chat icon, and profile picture. Like Chatsimple, it has a contact form to collect leads but offers fewer customization options. However, Chatbase offers several pre-written prompts for various personas like customer support agents, sales agents, and language tutors to control how it behaves. It also has a “Revise Response” feature for editing answers.

3. Appearance

Chatsimple’s AI sales agent has a unique appearance. It flows seamlessly as a search bar at the bottom of your site. This bold UI design grabs attention and invites visitors to engage. Visitors can type or speak queries with one click and get immediate responses. The result? Your business stands out and provides a superior user experience.

Chatbase, by contrast, appears as a basic chatbot similar to many others.

4. Dashboard and analytics

Chatsimple offers an advanced, intuitive dashboard with comprehensive details about your audience. It shows the number of conversations, messages, leads captured, and link clicks. It also shows insights like thumb-ups to understand user experience and top links clicked in the date range to track user behavior. Not to mention, the dashboard features a geographic distribution of your visitors on a world map.

Chatbase’s dashboard is a basic one. It shows the number of conversations and messages with the geographic distribution of your visitors. It also has features like sentiment analysis and custom date range filtering options.

5. Security and compliance

Chatsimple is GDPR, SOC 2, and CCPA compliant, ensuring strong data privacy and security. This means you can rely on it without compromising your customers’ trust.

On the other hand, Chatbase is only GDPR compliant and end-to-end encrypted.

6. Pricing

Chatsimple offers the following pricing plans:

• Free plan: Includes 50 monthly response credits for unlimited time.
• Pro plan: Costs $79/month, offers 6,000 monthly response credits, and includes features like voice AI, meeting scheduling, CRM integration, and multi-channel support.
• Business plan: Costs $479/month, includes 50,000 monthly response credits, and adds advanced features such as a customer success manager, conversational insights, and HubSpot integration.

Chatbase provides the following plans:

• Free plan: Includes 20 message credits per month.
• Hobby plan: Costs $19/month and provides 2,000 monthly message credits.
• Unlimited plan: Costs $399/month and offers 40,000 monthly message credits, advanced analytics, and the option to remove “Powered by Chatbase.”

So, which AI chatbot should you choose?

Chatbase offers a simple chatbot that is ideal for customer support. Whereas Chatsimple provides an advanced AI sales agent that goes beyond answering customer queries—it recommends products, collects qualified leads, drives qualified meetings, crafts follow-up emails, and boosts sales.

Besides, Chatsimple has super-useful features like human-like voice interaction, hyper-personalized responses, smooth CRM integration, 175+ language support, advanced customizations, etc. All these help you attract more sales opportunities, reduce customer acquisition costs, and increase customer lifetime value.

But don’t just take our word for it. Try both chatbots’ free plans and see which one suits your needs best. If you’re ready to explore Chatsimple, sign up for a free trial today.