AI has made remarkable progress in the last few years. From large language models to generative AI, we’ve seen many futuristic advancements. Now, 2025 is going to be another big year for AI.

AI is becoming smarter and more capable of solving problems. It’s helping businesses automate complex processes, improve their customer experience, and attract more sales opportunities. But where is it all heading? How will it impact your business?

In this post, we’ll explore five major AI trends for businesses in 2025. These trends will help you understand what’s coming and how you can use it to stay ahead of the competition.

5 Biggest AI business trends: How will AI change businesses in 2025

The global AI market is projected to grow from USD 200 billion in 2023 to USD 1.8 trillion by 2030. Technologies like machine learning, deep learning, natural language processing, computer vision, voice recognition, etc., are driving this rapid growth. Now in 2025, you can watch for these five AI business trends:

1. Multimodal AI

Multimodal AI is a type of artificial intelligence that can process multiple data types, including text, audio, image, video, etc. Unlike unimodal AI, which works with a single type of data, multimodal AI can solve complex problems with greater accuracy.

Grand View Research predicts that Multimodal AI could become a 10.89 billion global market by 2030, growing at a CAGR of 35.8% from 2024 to 2028. Some leading companies driving this growth are Google, OpenAI, Meta, Microsoft, Amazon Web Services, etc.

A good example of multimodal AI in business is Chatsimple’s AI sales agent, which combines text and voice data to deliver human-like customer support. Buyers can either speak or type their queries and get accurate, helpful, and instant responses. Watch this video to understand how it works.

Multimodal AI can also streamline tasks like generating summarized reports by analyzing audio files, PDF documents, handwritten notes, and graphs. Similarly, businesses can enhance security by using AI systems that analyze video and audio data to identify potential threats.

2. Agentic AI

Gartner lists agentic AI as the top technology trend for 2025. AI agents are basically intelligent software programs that can decide, act, and achieve pre-programmed goals autonomously.

AI agents are the future of business automation. They can simplify complex workflows and improve employee productivity. For example, Chatsimple’s AI sales agent asks personalized questions to qualify leads and directly saves the collected lead information to your CRM. The agent also sends you an AI-generated conversation summary and a follow-up email draft when a lead is captured. This way, you attract more sales opportunities on autopilot.

You can also use AI agents for tasks like summarizing meetings, managing inventory, posting on social media, or analyzing data to find valuable insights. In fact, Capgemini reports that 82% of organizations are planning to use AI agents in the next three years for complex tasks like coding and data analysis.

3. AI-powered search

AI-powered search simplifies information retrieval. Instead of spending hours reading complex pages to find information, you can simply ask AI what you need. AI will understand the context of your query and provide an accurate answer within seconds.

This artificial intelligence trend is evident with the popularity of AI-powered search engines like ChatGPT Search, Google Gemini, and Perplexity AI. They are all trying to make searches faster, easier, and more personalized.

Businesses can use AI-powered internal search engines to help employees and customers instantly find internal data using text, image, or voice queries. For example, Chatsimple’s AI sales agent can be added to a website to help customers find the right products, blog posts, case studies, videos, or any web page.

Similarly, businesses can use AI search tools to help employees access information from data sources like documents, emails, and databases within seconds.

4. AI-driven personalization

Personalization is tailoring products and experiences to specific user needs and preferences. It makes your customers feel special, helping you increase engagement and brand loyalty.

AI makes personalization easy. It can analyze huge amounts of data, track user behavior, and understand needs to deliver highly personalized experiences to users. That’s why 92% of businesses are already using AI-driven personalization.

AI can help you suggest personalized content, run personalized search ads, send personalized emails, and recommend personalized products. In fact, AI-driven product recommendations can increase average order values by 3% and conversions by 915%.

Chatsimple’s AI sales agent does exactly that. It understands the needs of your buyers and recommends hyper-personalized products. The agent also provides personalized responses to buyer queries. This not only increases conversions but improves the buying experience.

This brings us to the next AI trend for businesses:

5. AI-powered customer support

AI is changing how businesses connect with customers. In fact, 92% of companies report that AI has improved their response quality, and 83% say it has simplified handling customer queries.

You can use AI to provide superior user experience and increase customer lifetime value. For instance, AI chatbots can help you provide 24/7 customer support, automating repetitive tasks like answering queries and suggesting products.

These chatbots can be added to your website as well as messaging platforms, helping you provide consistent support across all channels. No wonder Gartner predicts that chatbots will become the primary customer service channel for a quarter of organizations by 2027.

Chatsimple’s AI sales agent goes beyond AI chatbots. It responds to customer queries with personalized, human-like voice responses. It also automates various parts of your sales funnel, including lead qualification, lead generation, booking sales meetings, following up, and so on.

Prepare for the future

The above AI trends for businesses give you a glimpse of the future. It’s clear that AI can unlock significant opportunities for growth. It can automate processes, simplify workflows, improve customer experience, boost sales, and so on. The sooner you start using AI, the more advantage you’ll have over your competitors.

If you want to use AI to automate sales and customer support, you can try Chatsimple’s AI sales agent. The AI agent engages with each website visitor and guides them down the sales funnel, making sure you never miss a sales opportunity. Sign up for a free trial and see how it can help your business stay ahead.